Privacy Policy

Last updated: December 15, 2024

1. Introduction

Steev Gran Moving Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website steevgranf.com or use our moving services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for our moving services
• Subscribe to our newsletter
• Contact us via email or phone
• Fill out forms on our website
• Book our services

This information may include:

• Name and contact information (email, phone number, address)
• Moving details (origin, destination, dates, inventory)
• Payment information (processed securely through third-party providers)
• Special requirements or preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referring website or source
• Device information (type, operating system)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our moving services
• To respond to your inquiries and provide customer support
• To process quotes and bookings
• To send you newsletters and promotional materials (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations
• To prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, storage facilities, subcontractors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie management system or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for processing

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer data for up to 7 years after the completion of services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: 020 7946 8321
• Address: 127 Camden High Street, London NW1 7JR, United Kingdom